Starwood Hotels and Resorts - Trainer (Full-time)

No. of vacancy: 1

Description:

Starwood Hotels and Resorts is one of the world’s leading companies in the hospitality industry. As part of the global growth, we are recruiting Trainer for our young, fun and thrilling Customer Contact Center.

The Trainer is responsible for the creation and execution of training classes. The Trainer provides on-going training to all groups within the Customer Contact Center and fosters a high performance culture through an effective and versatile communication style. While the Trainer is based in Singapore, he/she is expected to support the delivery of training sessions in other centers in Asia Pacific, where needed.

We like hear to hear from you soon: yuehming.gam@starwoodhotels.com or peeky.ching@starwoodhotels.com

Requirement:

Minimum three-year diploma    At least two years of experience in call center or hotel operations  Previous training experience with a demonstrated high performance for employee development Strong knowledge of Starwood reservations policies, procedures and programs (e.g. Starwood Preferred Guest, Star Choice, and Starwood Privilege) is an advantage Outstanding verbal, non-verbal and written communication skills in English and Chinese. Familiarization in Japanese / Korean language is an advantage. Excellent facilitation skills Exceptional interpersonal skills Able to maintain a high level of energy and work under stressful conditions Strong diagnostic and analytical problem-solving skills Highly organized with the ability to prioritize in a rapidly changing environment Result-oriented and highly motivated to succeed Proficient in Microsoft Suite of products with special emphasis on Excel, Word and PowerPoint Able to travel frequently to places including, but not limited to India and China.  Closing date: 25 May 2012