Customer Service Officers (Virgo Operations)

Objectives

SCCPL is interested in forming a regular pool of temp staff to be deployed on the following days to assist in our Virgo operations:-

Working Hours

3 times a week (Wed, Fri & Sun). 

Wed           : 6.30 pm to 10.30 pm   (4 hrs)

Fri              : 2.30 pm to 6.30 pm     (4 hrs)

Sun                        : 10.30 am to 2.30 pm    (4 hrs)

Job Description

1.     Direction guide (includes crowd control to ensure smooth passenger traffic)

2.     Set up check-in and boarding areas

3.     Manage boarding process

4.     Arrange stanchions, banners & seats as required

5.     Perform guest relations duties to help create a pleasant and memorable passenger experience.

6.     Attend to passengers’ enquiries.

Job Requirements

1.     Be able to commit at least 3 months

2.     Previous customer service or relevant experience eg. customer service ambassadors etc.

3.     Proactive, pleasant disposition and takes pride in delighting customers

4.     Must be English speaking

Work Location

Singapore Cruise Centre

1 Maritime Square, HarbourFront Centre

Salary

$8.00 to $10.00 per hour

Register your interest with us via

Elaine Sng, Senior HR Officer

Tel: 6513 2210

Email: elainesng@singaporecruise.com.sg

Alice Wong, Senior HR Officer

Tel: 6513 2209

Email: alicewong@singaporecruise.com.sg

Starwood Hotels and Resorts - Trainer (Full-time)

No. of vacancy: 1

Description:

Starwood Hotels and Resorts is one of the world’s leading companies in the hospitality industry. As part of the global growth, we are recruiting Trainer for our young, fun and thrilling Customer Contact Center.

The Trainer is responsible for the creation and execution of training classes. The Trainer provides on-going training to all groups within the Customer Contact Center and fosters a high performance culture through an effective and versatile communication style. While the Trainer is based in Singapore, he/she is expected to support the delivery of training sessions in other centers in Asia Pacific, where needed.

We like hear to hear from you soon: yuehming.gam@starwoodhotels.com or peeky.ching@starwoodhotels.com

Requirement:

Minimum three-year diploma    At least two years of experience in call center or hotel operations  Previous training experience with a demonstrated high performance for employee development Strong knowledge of Starwood reservations policies, procedures and programs (e.g. Starwood Preferred Guest, Star Choice, and Starwood Privilege) is an advantage Outstanding verbal, non-verbal and written communication skills in English and Chinese. Familiarization in Japanese / Korean language is an advantage. Excellent facilitation skills Exceptional interpersonal skills Able to maintain a high level of energy and work under stressful conditions Strong diagnostic and analytical problem-solving skills Highly organized with the ability to prioritize in a rapidly changing environment Result-oriented and highly motivated to succeed Proficient in Microsoft Suite of products with special emphasis on Excel, Word and PowerPoint Able to travel frequently to places including, but not limited to India and China.  Closing date: 25 May 2012

Further Education Activity

 

S/N	Name of Institution and Undergraduate Admission Matters	Target Audience
A.	NEW Update: Japanese Government (Monbukagakusho: MEXT) Scholarship for 2013 The Japan Ministry of Education, Culture, Sports, Science and Technology (MEXT) invites relevant TP students to apply for the 2013 Monbukagakusho Scholarships. The scholarships are for students who wish to study at Japanese universities as undergraduates in 2013. Applications for the scholarships are now open and the deadline for submission of applications is 27 July 2012. For more information, please visit our TP Further Education microsite at http://www.tp.edu.sg/home/courses/fep.htm.	All graduating students and alumni

Further Education Activity

 

S/N	Name of Institution and Career/FE Activity	Target Audience
1.	NUS Faculty of Arts & Social Sciences Open House, 12 May (Sat) Venue   :           Shaw Foundation Building Blk AS7, 5 Arts Link Time     :           11.00am – 6.00pm For more information, visit www.fas.nus.edu.sg/prospective/undergrad.html.	All students and alumni
2.	NEW Update: Japan Educational Seminar, 18 May (Fri) Venue   :           The Japanese Association, Singapore 3F Auditorium, 120 Adam Road Time     :           5.00pm – 10.00pm This event is part of the “Global 30″ Project launched by the Ministry of Education, Culture, Sports, Science and Technology of Japan (MEXT). Under the Project, students can obtain degrees from prestigious Japanese universities by taking academic programs conducted in English, both in undergraduate and graduate levels. These selected universities aim to nurture internationally competent individuals by creating an academic environment where international and Japanese students can learn from one another and build lasting international bonds that will propel them into the international scene. The “Global 30” Member Universities are Tohoku University, University of Tsukuba, The University of Tokyo, Nagoya University, Kyoto University, Osaka University, Kyushu University, Keio University, Sophia University, Meiji University, Waseda University, Doshisha University, and Ritsumeikan University. Admission is free. Please register at http://www.uni.international.mext.go.jp/Forms/20120518/. No Japanese Proficiency Required at the Time of Admission. Visit the “Global 30” website at http://www.uni.international.mext.go.jp/global30/ for more details and updates.	All students and alumni

1 Native Japanese / 2 Native Korean Reservation Sales Associates (Full-time)

Company details: 

Name:	Starwood Hotels and Resorts
Profile:
Business Registration No:	200506596G
Address:	238B Thomson Road #14-01 Novena Square Singapore 307685
Website URL:	www.starwoodhotels.com

Description:

Are you ready for an exciting career ahead of you with the most innovative company of lifestyle hospitality brands in the world?

Yes, your opportunity arrives now!

Starwood Hotels and Resorts is one of the world’s leading companies in the hospitality industry. As part of the global growth, we are happy to present you with immediate opportunities as Reservation Sales Associates in our young, fun and thrilling Customer Contact Center servicing our clienteles in the Asia Pacific Region.

What’s more, along with the caring, vibrant and dynamic working environment culture, we offer a competitive remuneration package, and recognition awards for highly achievers.

Inspiringly, how would you like the idea that we have your SUCCESS in mind? We have an inventive and personalized structured program to help you path your career with us.

So, join us now and embark your Starwood Career in our Starwood Journey!

We will be delighted to hear from you soon: yuehming.gam@starwoodhotels.com or peeky.ching@starwoodhotels.com

Requirements

• At least a minimum Diploma in Business Administration/Hotel Tourism Management
• Experience in hospitality/travel or contact centre is advantageous and Fresh Graduates are welcome too 
• Excellent telephone etiquette, good written and verbal native Korean/Japanese communication skills
• Candidate must be able to speak Good English as well
• Ability to  multi-task
• Self driven, outgoing personality and enjoy working with people
• Team player who is also able to work independently
• Computer literacy is a must
• Able to work on shifts/weekends/public holidays

Closing date: 15 May 2012 (Tuesday)

Reservation Sales Associate (Full-time) - 4 positions available

Company details: 

Name:	Starwood Hotels and Resorts
Profile:
Business Registration No:	200506596G
Address:	238B Thomson Road #14-01 Novena Square Singapore 307685
Website URL:	www.starwoodhotels.com

Description:

Are you ready for an exciting career ahead of you with the most innovative company of lifestyle hospitality brands in the world?

Yes, your opportunity arrives now!

Starwood Hotels and Resorts is one of the world’s leading companies in the hospitality industry. As part of the global growth, we are happy to present you with immediate opportunities as Reservation Sales Associates in our young, fun and thrilling Customer Contact Center servicing our clienteles in the Asia Pacific Region.

What’s more, along with the caring, vibrant and dynamic working environment culture, we offer a competitive remuneration package, and recognition awards for highly achievers.

Inspiringly, how would you like the idea that we have your SUCCESS in mind? We have an inventive and personalized structured program to help you path your career with us.

So, join us now and embark your Starwood Career in our Starwood Journey!

We will be delighted to hear from you soon: yuehming.gam@starwoodhotels.com or peeky.ching@starwoodhotels.com

Requirements:

• At least a minimum Diploma in Business Administration/Hotel Tourism Management
• Experience in hospitality/travel or contact centre is advantageous and Fresh Graduates are welcome too
• Excellent telephone etiquette, good written and verbal English communication skills
• Ability to  multi-task
• Self driven, outgoing personality and enjoy working with people
• Team player who is also able to work independently
• Computer literacy is a must
• Able to work on shifts/weekends/public holidays
• Position is open to Singaporean and Singapore PR only

Closing date: 15 May 2012 (Tuesday)