Job Title: Leadership Development Program (LDP) Participant
Property: Various Fairmont Hotels & Resorts around the world
Experience: Assistant Manager/Supervisor
Start Date: January, May, September
Schedule: Full time (12-18 months at one property)
PROGRAM OVERVIEW:
Our Leadership Development Program will not only allow you to apply and develop your management and leadership skills, but will also be uniquely designed to match your specific career goals. The program offers an opportunity to be placed into a Supervisor or Assistant Manager level position for a period of 12 to 18 months and participants will have the opportunity to rotate through a division to gain in depth knowledge of the area they have chosen to specialize in. In addition to support from our senior leadership team, participants are assigned a mentor, who will offer regular (and constructive) feedback. An “Individualized Development Plan” is created to map out rotations, as well as each student’s agreed-upon learning outcomes. We offer opportunities within the following areas of specialization: Rooms, Food & Beverage, Accounting, Culinary, Spa, Human Resources and Revenue Management.
RESPONSIBILITIES:
Throughout the program, LDP Participants are responsible for the following:
Comprehension of structure, roles and responsibilities within the departments the participant is specializing
Knowledge and understanding of departmental operating standards and daily operational requirements
Demonstrated competency in creating departmental schedules, managing payroll reporting and forecasting
Understand Company performance management procedures and how to apply these effectively in the hotel including
Ability to effectively conduct employee performance reviews (LEAD) and employee disciplinary discussions
Demonstrate effective ability with interviewing and selection of candidates
Co-ordinate and lead monthly departmental communication meetings
Comprehension and demonstrated understanding of department budget, expenses, re-forecasting, and month end financials
Understanding of department purchasing and inventory controls
Maximize service delivery in all areas
Participation in a hotel committee (Service Plus Committee, Health & Safety or Environmental/Green Team)
Involvement in Budget Preparation, Employee Engagement Survey Action Planning, Department Head Meetings, Hotel Strategic Planning and Weekly/Monthly Divisional Meetings
Special Projects as outlined by Department Head
Performs any and all other tasks which are assigned by management.
QUALIFICATIONS:
Previous leadership skills and/or hospitality experience that will facilitate ability to fill either a Supervisory or Assistant Management level position
Degree/Diploma in Hotel or Tourism Management related programs an asset
Must possess outstanding guest services skills, professional presentation and sophisticated interpersonal skills
Must be willing to relocate upon completion of the program
Models the Fairmont values of Respect, Integrity, Teamwork & Empowerment
Aspiration to move up to an Executive Level Position or General Manager within a hotel
Highly motivated and guest driven with the ability to solve problems and to make timely guest service decisions
Proactive with a demonstrated eye for detail and the ability to manage multiple functions/projects while meeting deadlines
Excellent communication skill, both written and verbal
Proven leadership ability that supports an environment of employee growth and development, interdepartmental teamwork and exceptional customer service
Able to handle a multitude of tasks in an intense, ever-changing environment
Must be flexible in terms of working hours
Computer skills - Word, Excel and MS Office software required, Property Manager an asset
Strong command of the English language
VISA REQUIREMENTS: As our Leadership Development Program is offered in numerous countries, locations preferences and visa restrictions will be discussed with successful applicants.
Interested applicants, following is the process timeline:
FAIRMONT HOTELS & RESORTS
LEADERSHIP DEVELOPMENT PROGRAM (LDP) |
|
Process | Deadline |
| 20-Jan |
Applicants to sit for online interviews | 29-Jan |
Selected applicants for interview on 09 Feb | 01-Feb |
